How to in Kit
- Define automation objective: Clarify the goal of the automation (e.g., segment subscribers by behavior or apply updates to profiles). Establish measurable outcomes and success criteria that will be used to verify the automation works as intended.
- Select trigger for automation: Choose an event that starts the automation, such as a tag being applied, a form submission, a purchase, or a subscriber profile update. Ensure the trigger aligns with the objective.
- Create the automation container: Create a new automation/workflow with a clear, descriptive name that reflects its segmentation or update purpose. This container will house all rules and actions.
- Add entry rules (conditions): Define entry conditions that identify who should enter the automation. Use clear AND/OR logic to include the intended audience and exclude others as needed.
- Add actions to apply tags or segments: Configure actions that tag subscribers, add them to a segment, or update subscriber fields. Include any related actions (e.g., enroll in a sequence) as appropriate to the objective.
- Create conditional branches: Set up branches based on subscriber attributes or behavior (e.g., if has Tag A, do X; else if has Tag B, do Y). Ensure branches are mutually exclusive where required.
- Test the automation: Run tests using test subscribers or a dry-run feature to verify that triggers fire, rules evaluate correctly, and actions execute as expected.
- Activate the automation: Publish or enable the automation and verify that it starts processing with real subscribers. Monitor initial runs for anomalies.
- Monitor and adjust: Review run history and subscriber updates to confirm outcomes align with objectives. Refine rules or actions if counts or flows diverge from expectations.
- Document and maintain: Document the objective, entry conditions, actions, and branches. Establish a maintenance cadence to adjust the automation as subscriber behavior evolves.