Comparison
⚡ Quick Verdict
Who wins with Fergus:
You need specific features from this tool.
Who wins with Service Fusion:
US-based small-to-mid sized field service contractors (HVAC, plumbing, electrical, garage door, appliance repair) that run QuickBooks, need a strong dispatch board + GPS fleet tracking, want unlimited users at a flat rate, and prioritize centralized scheduling, invoicing and on-site payment capture.
| Feature | Fergus | Service Fusion |
|---|---|---|
| 💰 Pricing | Fergus offers month-to-month, per-user billing with two published paid tiers (Basic and Professional) starting From $53 / month and From $75 / month, plus an Enterprise option that requires contacting sales; a 14-day free trial is available. | Service Fusion lists three tiers (Starter, Plus, Pro) with discounted annual-billed per-month prices and a second set of per-month prices (presumably month-to-month) for the same tiers. |
| ✅ Pros |
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| ⚠️ Cons |
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| Cancel Anytime | ✅ Included | ✅ Included |
| Crew Management | ✅ Included | ✅ Included |
| Customer Portal | ❌ Not available | ✅ Included |
| Dark Mode | ❌ Not available | ❌ Not available |
| Dispatch Board | ✅ Included | ✅ Included |
| Equipment Tracking | ❌ Not available | ✅ Included |
| Estimates Mobile | ✅ Included | ✅ Included |
| Free Plan | ❌ Not available | ✅ Included |
| GPS Tracking Realtime | ✅ Included Real-time GPS Tracking | ✅ Included |
| Integrations Accounting | ✅ Included | ✅ Included |
| Inventory Tracking | ✅ Included | ✅ Included |
| Invoicing Onsite | ✅ Included | ✅ Included |
| Job Forms Custom | ✅ Included | ✅ Included |
| Keyboard Shortcuts | ❌ Not available | ❌ Not available |
| Learning Curve | Easy | Easy |
| Lifetime Deal | ❌ Not available | ❌ Not available |
| Mobile First Design | ❌ Not available | ❌ Not available |
| Nonprofit Discount | ❌ Not available | ❌ Not available |
| Offline Mode | ❌ Not available | ❌ Not available |
| Onboarding | ✅ Included | ✅ Included |
| Parts Ordering | ❌ Not available | ✅ Included |
| Payment Mobile | ✅ Included | ✅ Included |
| Phone Support | ✅ Included | ✅ Included |
| Photo Proof | ✅ Included | ✅ Included |
| Pricing Transparent | ✅ Included | ✅ Included |
| Quickbooks | ✅ Included | ✅ Included |
| Recurring Service | ✅ Included | ✅ Included |
| Route Optimization | ❌ Not available | ✅ Included |
| Scheduling Calendar | ✅ Included | ✅ Included |
| Setup Time Estimate | Easy to set up (described as easy to set up and use) | Generally described as easy with guided/personalized onboarding; exact timeframe not specified (days to a few weeks depending on scope). |
| Signature Capture | ✅ Included | ✅ Included |
| Student Discount | ❌ Not available | ❌ Not available |
| Support Hours | Business hours; email & chat standard, phone support available on higher plan | 24/7 emergency support + phone/email/chat during regular business hours (users report timezone limitations) |
| Support Languages | English | English |
| Time Clock GPS | ❌ Not available | ✅ Included |
| Trial Days | 14 | 14 |
| API | — No data | ✅ Included |
| Calendar Sync | — No data | ✅ Included |
| Client Portal | — No data | ✅ Included |
| Credit Notes | — No data | ✅ Included |
| Custom Branding | — No data | ✅ Included |
| Debt Chasing Auto | — No data | ✅ Included |
| Estimates Quotes | — No data | ✅ Included |
| Founded Year | — No data | 2008 |
| Gdpr Compliant | — No data | ✅ Included |
| Group Events | — No data | ❌ Not available |
| Intake Forms | — No data | ✅ Included |
| Integrations | — No data | 22 |
| Make Integration | — No data | ❌ Not available |
| Migration Help | — No data | ✅ Included |
| Mobile App Native | — No data | ✅ Included |
| Partial Payments | — No data | ✅ Included |
| Payment Collection | — No data | ✅ Included |
| Payment Link | — No data | ✅ Included |
| Quickbooks | — No data | ✅ Included |
| Recurring Bookings | — No data | ✅ Included |
| Recurring Invoices | — No data | ✅ Included |
| Reports Financial | — No data | ✅ Included |
| Reviews Capterra Rating | — No data | 4.05 |
| Reviews G2 Rating | — No data | 4.3 |
| SMS Reminders | — No data | ✅ Included |
| Tax Calculation Auto | — No data | ✅ Included |
| Team Scheduling | — No data | ✅ Included |
| Time Tracking Billable | — No data | ✅ Included |
| Zapier Integration | — No data | ✅ Included |