Comparison

Workiz

46 features ✅
VS
S

Service Fusion

47 features ✅

⚡ Quick Verdict

Who wins with Workiz:

US-based small-to-mid sized field service businesses (2–50 technicians) in trades like HVAC, plumbing, electrical, locksmithing, junk removal and appliance repair that need a mobile-first FSM with built-in phone/SMS, QuickBooks integration, online booking and fast time-to-value.

Who wins with Service Fusion:

US-based small-to-mid sized field service contractors (HVAC, plumbing, electrical, garage door, appliance repair) that run QuickBooks, need a strong dispatch board + GPS fleet tracking, want unlimited users at a flat rate, and prioritize centralized scheduling, invoicing and on-site payment capture.

Feature Workiz Service Fusion
💰 Pricing Workiz offers a Free Lite tier (up to 2 members) and paid flat monthly plans (Kickstart $225/mo, Standard $275/mo, Pro $325/mo) with Ultimate available via contact; a 7-day free trial is available. Service Fusion lists three tiers (Starter, Plus, Pro) with discounted annual-billed per-month prices and a second set of per-month prices (presumably month-to-month) for the same tiers.
✅ Pros
  • All-in-one FSM: scheduling/dispatch, CRM, invoicing, inventory and built-in phone system bundled in one platform
  • Mobile-first capabilities with offline mode (technicians can work offline and sync later)
  • Real-time GPS tracking and dispatch board / map view for efficient dispatching
  • Built-in communications stack (phone, SMS, call recording, AI answering) that centralizes customer contact
  • Strong QuickBooks Online integration and other popular integrations (Stripe, Mailchimp, CompanyCam, etc.)
  • No data
⚠️ Cons
  • Pricing can be expensive for very small businesses/sole proprietors; additional users and add-ons increase cost quickly
  • Hidden/ancillary fees reported (calls, texts, automations or features behind add-ons)
  • Free trial signup issues and account access problems reported (trial canceled or inaccessible)
  • No major cons logged
Calendar Sync ✅ Included ✅ Included
Cancel Anytime ✅ Included ✅ Included
Client Portal ✅ Included ✅ Included
Crew Management ✅ Included ✅ Included
Custom Branding ✅ Included ✅ Included
Customer Portal ✅ Included ✅ Included
Debt Chasing Auto ✅ Included ✅ Included
Dispatch Board ✅ Included ✅ Included
Equipment Tracking ✅ Included ✅ Included
Estimates Mobile ✅ Included ✅ Included
Estimates Quotes ✅ Included ✅ Included
Free Plan ✅ Included ✅ Included
GPS Tracking Realtime ✅ Included ✅ Included
Gdpr Compliant ❌ Not available ✅ Included
Intake Forms ✅ Included ✅ Included
Integrations 20 22
Integrations Accounting ✅ Included ✅ Included
Inventory Tracking ✅ Included ✅ Included
Invoicing Onsite ✅ Included ✅ Included
Job Forms Custom ✅ Included ✅ Included
Learning Curve Easy Easy
Lifetime Deal ❌ Not available ❌ Not available
Mobile App Native ✅ Included ✅ Included
Mobile First Design ✅ Included ❌ Not available
Offline Mode ✅ Included ❌ Not available
Onboarding ✅ Included ✅ Included
Partial Payments ✅ Included ✅ Included
Parts Ordering ✅ Included ✅ Included
Payment Collection ✅ Included ✅ Included
Payment Link ✅ Included ✅ Included
Payment Mobile ✅ Included ✅ Included
Phone Support ✅ Included ✅ Included
Photo Proof ✅ Included ✅ Included
Pricing Transparent ✅ Included ✅ Included
Quickbooks ✅ Included ✅ Included
Quickbooks ✅ Included ✅ Included
Recurring Bookings ✅ Included ✅ Included
Recurring Invoices ✅ Included ✅ Included
Recurring Service ✅ Included ✅ Included
Reports Financial ✅ Included ✅ Included
Reviews Capterra Rating 4.4 4.05
Reviews G2 Rating 4.6 4.3
Route Optimization ✅ Included ✅ Included
SMS Reminders ✅ Included ✅ Included
Scheduling Calendar ✅ Included ✅ Included
Setup Time Estimate Quick — users report fast setup (hours to a few days) Generally described as easy with guided/personalized onboarding; exact timeframe not specified (days to a few weeks depending on scope).
Signature Capture ✅ Included ✅ Included
Student Discount ❌ Not available ❌ Not available
Support Hours 5am–6pm PST (Mon–Fri); 8am–5pm PST (Sat–Sun) 24/7 emergency support + phone/email/chat during regular business hours (users report timezone limitations)
Support Languages English English
Tax Calculation Auto ❌ Not available ✅ Included
Team Scheduling ✅ Included ✅ Included
Time Clock GPS ✅ Included ✅ Included
Time Tracking Billable ✅ Included ✅ Included
Trial Days 7 14
Zapier Integration ✅ Included ✅ Included
API — No data ✅ Included
Community Size 120000 — No data
Credit Notes — No data ✅ Included
Dark Mode — No data ❌ Not available
Embed Widget ✅ Included — No data
Expense Tracking ✅ Included — No data
Founded Year — No data 2008
Group Events — No data ❌ Not available
Jpk VAT ❌ Not available — No data
Keyboard Shortcuts — No data ❌ Not available
Ksef ❌ Not available — No data
Make Integration — No data ❌ Not available
Migration Help — No data ✅ Included
Nonprofit Discount — No data ❌ Not available
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